Refund policy

Refund Policy

We are committed to your satisfaction. Since each item is made to order, refunds or replacements are provided only for products that are defective, damaged, or incorrect. Please review the policy details below:

Returns
Returns are accepted solely for items that arrive damaged, defective, or not as ordered. If you receive a misprinted, damaged, or incorrect product, please contact us within 14 days of delivery and include clear photos of the issue.

Please note, due to the made-to-order nature of our products, we do not accept returns or exchanges for:

• Incorrect size or color selection

• Change of mind or buyer’s remorse

Exchanges
Exchanges are not available at this time. We encourage you to carefully review sizing charts and product details before placing your order.

Refunds
If your return is approved, we will issue a full refund to your original payment method or send a replacement. Refund processing may take 5–10 business days depending on your bank or payment provider.

Reporting an Issue
To request a replacement or refund, please email us at info.norgaard@gmail.com with the following information:

• Order number

• Description of the issue

• Clear photographs of the product and packaging (if applicable)

We will respond promptly to assist you.

Final Sale
All sales are final unless the item arrives damaged, defective, or incorrect. Please verify all order details carefully before completing your purchase.